Choosing to pay for your National Express ticket with Clearpay means you can now spread the cost of travel over four interest-free payments. It’s simple to do, just choose your journey and select Clearpay as your payment method at checkout to get started. For more information on what Clearpay is and how it works, we’ve pulled together a handy set of frequently asked questions for you below.
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Clearpay is credit. T&Cs & late fees apply clearpay.co.uk/terms
Clearpay is a payment service that enables customers to make purchases instantly and pay for them in 4 automatic instalments, made every 2 weeks, without any interest (late fees apply). The first instalment is paid at the time of purchase.
The service is provided by Clearpay Finance Ltd.
The service is completely free to use for those who pay on time.
Select your journey and any extras on the National Express website and select Clearpay on the payment page.
You will be directed to the Clearpay website to register and provide payment details (Visa, Mastercard or Amex). If you’ve used Clearpay before, just log in to your Clearpay account.
Clearpay is only available as a payment method on the National Express website, when making a journey booking in the journey planner. Therefore, if you wish to make an amendment or purchase any journey extras after your initial booking, you will need to use an alternative payment option.
Clearpay is not available to use for transactions made for any of the following products/ticket types available online:
Clearpay is not available to use for transactions made through any of the following channels and an alternative payment method will need to be used for transactions made through these channels:
Clearpay is only available to permanent UK residents aged 18+ (excluding Channel Islands) with a UK billing address.
Customers with international billing addresses will not be able to use Clearpay or create a Clearpay account.
Other eligibility criteria apply (Terms of Service (clearpay.co.uk). See Clearpay Terms of Service here for further details.
Clearpay will split the total value of your order into 4 instalments payable every fortnight. The exact amounts and dates will be displayed for you to agree to before you confirm your purchase.
If you would like to make additional unscheduled payment before they are due, you may log into your Clearpay account to make your payments early. Clearpay will then adjust the amount owed accordingly.
You can log in to your Clearpay account anytime to view your payment schedule or make a payment before the next due date.
If you cannot make a payment, please contact Clearpay here (Submit a request – Clearpay)
As soon as you miss a payment, Clearpay will immediately stop you from making any further purchases using Clearpay.
Clearpay will give you until 11pm on the following day to make your repayment, if you are unable to make the repayment by then you will incur a late fee. This will be an initial £6 and a further fee of £6 if the missed payment is not made within 7 days.
If your order is less than £24, the total late fee will be £6. If your order is £24 or over, total late fees will not exceed 25% of the total order or £36, whichever is less.
Any overdue balances may be passed to a debt collection agency and this may affect your ability to use Clearpay in future. We encourage you to use Clearpay responsibly.
Please see Clearpay Terms of Service here (Terms of Service (clearpay.co.uk)) for further details.
Yes, your total purchase value (including add-on products and fees) must be between £1 and £1000 to use Clearpay.
Your maximum purchase value may be lower depending on factors such as being a new customer or your payment history. When you sign up to Clearpay you will be able to see how much you have available to spend by logging in to your Clearpay account.
Yes, you may also use discounts or voucher codes with Clearpay to pay for your ticket if they are used at time of purchase in the journey planner on the National Express website.
Any bookings made using Clearpay as the payment method will follow our existing National Express Terms and Conditions which can be found here.
National Express will process a ticket cancellation and action a refund. Please note, all refunds for purchases made using Clearpay as the payment method will be refunded by National Express direct to Clearpay. We cannot provide any cash refunds.
Clearpay will then complete the refund taking into account what instalment payments have been made. Please note that until National Express has processed the ticket cancellation and actioned the refund, you will be liable to continue to make your payments to Clearpay.
You can view the details by logging in to your Clearpay account.
If you have received an unsatisfactory experience from us (National Express), please contact us using this form.
As part of your credit agreement with Clearpay Finance Ltd., you are obliged to keep paying the instalments scheduled unless agreed otherwise with Clearpay.
The below table outlines the contact options for National Express and Clearpay and advises who is best to handle your query.
|Contact Options||Contact Options|
No - one of the criteria to use Clearpay is that you must be a UK resident, however, there are other criteria that will need to be met before you are able to use Clearpay. Please see Terms of Service.
Make sure you can make your repayments on time by each due date to avoid late fees. Not paying on time will lead to a late fee of £6, and, if your order is more than £24, a further late fee of £6 if it is still overdue after 7 days. If you fail to pay on time, your Clearpay debt may be passed to a debt collection agency and this may affect your ability to use Clearpay in the future.
We encourage you to use Clearpay responsibly.
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