There's a good chance your question has already been answered so the best place to start is our FAQs. If you still need help, get in touch on social media or contact us below and we'll be sure to take your feedback on board.
Follow the link below and you'll find information on:
Before getting in touch, make sure to check out our customer FAQs first. Your query may have already been answered!
If you need to speak to someone about changing, suspending or cancelling a pass then please email firstname.lastname@example.org with the following information:
If we do not have all of the information required then unfortunately we will be unable to complete your request.
Through the Safer Travel Partnership, we welcome information from the public regarding unacceptable behaviour on the bus through the See Something Say Something scheme.
Simply text us on 83010 - start your message with 'bus', leave a space and then give us details of the problem (include time, date, location and bus service number).
The information provided will be used to help target problems more effectively. Alternatively, you can give details by logging on to www.safertravel.info or www.west-midlands.police.uk.
Please note that in the case of an urgent crime or an emergency, you should always dial 999.
The safety of our customers and employees is our priority so, in line with government guidance, we’ve put in place some measures to help customers to travel safely with us.
Please visit our travelling safely together page to understand further the safety measures we are taking with regards to the coronavirus.
If something onboard our buses does not meet our usual standards, or you have some criticism that can help serve our customers better, please fill out this form. We will then do our best to rectify the situation. Our team will aim to respond to your comments within 20 working days.
For timetable information and general enquiries call our contact centre on:
Lines are open Monday to Friday, 8am - 6pm.
Calls to this number are charged at local rate.
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