Now our Fully Flexible ticket holders can have even more control over their travel arrangements with our new Cancel & Refund option, only in My Account.
No matter whether you have a single, return or open return, your ticket can be cancelled and your card payment repaid by following these simple steps:
Please note: Only fare costs are refundable, ancillaries and extra purchases are non-refundable. Only tickets paid by credit/debit card directly to National Express, excluding insurance, are eligible to use this functionality.
To manage your booking you can simply log in or register with My Account. If you have purchased a ticket but do not have an account with us yet, you can register for an account using the same email address you used to purchase your ticket to view your ticket or make an amendment.
Mange your booking in My Account
Save £1 on your ticket purchase
Check your past or upcoming journeys
Reserve your favourite seat or add extra luggage
Make amendments to your journey with ease
We’ll securely save your details
Great offers when you sign up to our mailing list
If you need help with amending your ticket, check out our handy video tutorial below.
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