For information on fare and ticket changes from 30th June 2024 click here. 

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See how our staff can help you

We're here to help

There's a good chance your question has already been answered so the best place to start is our FAQs. If you still need help, get in touch on social media or contact us below and we'll be sure to take your feedback on board.

If you have bought a ticket for an existing Swift Card you need to use the TfWM app to activate the ticket. You can download the app below:

Download on the App Store Download on Google Play

For more information visit what happens next with your Swift Card.



Follow the link for useful information about:

  • Passes and subscriptions
  • mTicket and Contactless
  • Swift card and more


Tweet our team

Follow @nxwestmidlands to get the latest updates as they happen, right to your feed.

We're here from 8am to 10pm Monday to Sunday to answer your questions and our dedicated team will be happy to help.

Go to Twitter

Still need help? 

If you can’t find an answer in our customer FAQs, choose a category using the drop down below.

Tickets and pass queries

Before getting in touch, make sure to check out our customer FAQs first. Your query may have already been answered!

If you need to speak to someone about the following please click the links below:

Cancelling a ticket 

Replacing a Swift card 

Requesting a refund 

Swift card enquiries  

mTicket enquiries 

Contactless enquiries 

Direct Debit subscriptions 

Student proof 

Portal orders 

Tickets & prices 

Website enquiries & held orders

Lost property

Please visit our lost property page to contact the relevant garage directly.

On the day travel information

The best way to find out the latest travel information or hear about any delays or diversions quickly is to head to our Twitter page and contact us that way.


Crime and behaviour

Through the Safer Travel Partnership, we welcome information from the public regarding unacceptable behaviour on the bus through the See Something Say Something scheme.

Simply text us on 83010 - start your message with 'bus', leave a space and then give us details of the problem (include time, date, location and bus service number).

The information provided will be used to help target problems more effectively. Alternatively, you can give details by logging on to or

Please note that in the case of an urgent crime or an emergency, you should always dial 999.


The safety of our customers and employees is our priority so, in line with government guidance, we’ve put in place some measures to help customers to travel safely with us.

Please visit our travelling safely together page to understand further the safety measures we are taking with regards to the coronavirus.

Complaints and feedback

If something onboard our buses does not meet our usual standards, or you have some criticism that can help serve our customers better, please fill out this form. We will then do our best to rectify the situation. Our team will aim to respond to your comments within 10 working days.

Positive feedback

We love to hear about good experiences you've had onboard our buses and with our staff. To share your story with us, please fill out this form.


Standard Fare Charge

If you are looking to pay a Standard Fare Charge, or have any questions about this, please complete our webform below. 


We are proud of all our people. It takes all of us working together to make us an award-winning business.

Please visit our careers website for more information

Need to speak to someone? Call our team

For timetable information and general enquiries call our contact centre on:

0121 254 7272

Lines are open Monday to Friday, 8am - 6pm.

Calls to this number are charged at local rate.


Follow us on Twitter

The best place to see the latest West Midlands travel updates while on the go.

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See what we're up to, what's going on locally and get the latest service updates.

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Get inspired on Instagram

See local sights and tag us in your bus pictures. Follow us to get involved!

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