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How to Book, Special Offers & Fees

Discover how to book your journey, claim special offers and more

Choose Your Journey
Passengers
Passengers
Passengers
Choose Your Journey

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Passengers

Disabled Travel: If you need assistance for your journey, please call us as as soon as you've booked your coach tickets and no later than 36 hours before you are due to travel on 08717 818179 (0444 8717 818179 from overseas). Open 08:00 to 20:00 7 days a week (calls cost 13p per minute plus network extras).

How do I book coach tickets?

There are five easy ways you can book tickets for your journey:

1. Booking online

Use the Journey Planner on our homepage to book your ticket.

Your ticket will then be sent to you along with an order confirmation email - simply print the ticket email and bring it with you.

2. Booking by phone

If you'd prefer to book over the phone, just call our Customer Contact Centre where a member of staff will help with your booking.

3. Booking with an E-voucher

If you have an E-voucher, you'll be prompted to enter the voucher's ID when making your booking through our Journey Planner.

Your voucher's ID is unique, and is shown on your voucher as four letters followed by seven numbers.

4. Booking at the station

You can also book your ticket at one of our coach stations, or even direct from the coach driver on the day of travel.

You don’t have to pay a booking fee when you purchase a ticket from a driver.

5. Booking with an agent

You can buy tickets at most Post Office branches, or from hundreds of high street agents nationally. 

View a full list of our agents.

 

Postage information: If you choose to have your ticket posted to you, you'll need to allow 7 days for delivery in the UK, 14 days for delivery to Europe, and 28 days for delivery to the rest of the world.

Tip: If you’re booking online or over the phone, you can choose to receive an “e-ticket” that can be shown on your smartphone/tablet, sent an SMS ticket or have your ticket posted to you.

Our fees

To keep our fares as low as possible, and to be totally transparent with our customers, we charge separate fees for the different parts of our service, rather than rolling them into our ticket prices and charging you more. 

Booking fees

We charge different booking fees dependent on the booking method, and we always try to keep them as low as possible. Our booking charges are:

  • A £1 booking fee per web transaction
  • A £2.50 booking fee per phone bookings
  • A £2.00 booking fee at coach stations

The booking fees also cover all standard debit/credit card fees and reservation costs.

Delivery fees

To mitigate against rising business costs and continue to offer you the best possible fares, we charge a £2.50 fee for posting your ticket to you. If you’ve chosen to have an SMS ticket sent to your mobile via text message, we charge a £1 delivery fee.

Amendment fees

Standard Fare: A £5 amended fee will apply and excess fare will also be charged, where a higher fare applies to the requested amendment.

Fully Flexible Fare: Unlimited amendments can be made any time prior to departure without incurring an amendment fee.

How amendments are calculated: new fare - original fare paid = excess fee (+ standard amendment fee).
For example, if your new fare is £15, minus your original fare of £10, the excess fee is £5 (plus the standard £5 amendment fee).

Tip: Our Flexible Fare add-on allows you to change or change or cancel your booking up to 24 hours before travel. You can add this option to Standard Fare Tickets” during the checkout process.

Refund & cancellation fees

Refunds - Refunds can be made 72 hours before your outbound journey is made, but only on refundable tickets (see Fares, tickets and Coachcards for more information).

Cancellations - Tickets that have the flexible add-on included can be cancelled 24hrs before you are due to travel.

The flexible add-on cost is not refundable, but the remainder of the cost can be refunded. If you cancel your ticket and don't have the flexible add-on, our standard cancellation fee of £5 applies.

Frequently Asked Questions

If you'd like to know more, you can see all of our frequently asked questions by hitting the button below. Has your query has been answered already?

View all of our FAQs

I've lost/deleted my ticket, what do I do?

If you have your ticket number, visit the manage my booking section of our website where you can view and print another copy using your ticket number and the email address you used when booking.

If you don't have your ticket number, get in touch with our Customer Contact Centre. Be sure to have your personal information with you, such as the payment card used to make your booking, and the email address you used when booking.

How do I redeem special offers and promotional codes?

Promotion Codes

If you're lucky enough to have one of our promotion codes, then you can redeem it here and the discount will be applied to your booking.

e-Vouchers

Our e-Vouchers are issued as two part voucher codes. The first part is the voucher ID, which is in the following format XXXX-0000-00 (where the X is a letter and 0 is a number) and the second part is a security code, which is a mix of numbers and letters.

These vouchers are really simple and easy to redeem. Simply redeem your e-Voucher here and add your two part voucher codes in the boxes at the bottom of the page. The voucher ID always goes first.

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Calls cost 13p per minute, plus your phone company's access charge.

Phone bookings incur a £2 booking fee.
Lines open 7 days a week, 8am - 10pm.

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