We accept:
If you have purchased a Standard or Fully Flexible ticket you can amend the date and time of your ticket right up to when you’re due to travel.
Fully Flexible fares can be amended at no extra cost, while Standard fares will be subject to a £5.00 amendment fee through My Account (£6.00 if amended via telephone). An excess fare may also be charged.
Make amendments with My Account
For more assistance on how to do this, please see the video below.
Please note: Restricted tickets are non-amendable and non-refundable.
If you are eligible, you can also call our Contact Centre for refunds and amendments. Additional charges may apply.
Refunds are only available on Fully Flexible fares.
If your ticket is refundable (read point 10 of our Conditions of Carriage), you’ll need to cancel it no later than 24 hours before your original outward journey to be able to get a refund.
If you’re entitled to a ticket refund, you can easily do this through My Account.
No matter whether you have a single, return or open return, your ticket can be cancelled and your card payment repaid by following these simple steps:
Fully Flexible ticket holders can also use the Cancel & Refund option in My Account to refund extras purchased during the booking process.
Refundable and non-refundable extras include:
Refundable extras
Non - Refundable extras
If you are eligible, you can also call our Contact Centre for refunds and amendments. Additional charges may apply.
For just £5 each way, our Change & Go add-on lets you be completely flexible with which coach you board to and from your desired destination on Standard and Fully Flexible tickets.
Back to top