Coach travel from Cardiff to London

Is it possible to buy my ticket from Cardiff to London onboard my National Express coach?

Yes you can, however, it is always advisable to purchase an advance ticket as services may become full due to pre-booked customers.

To purchase a ticket onboard your coach from Cardiff to London, please be aware of the following:

• Drivers can accept cash only. To avoid delays please ensure you have the correct change.
• If your journey from Cardiff to London requires a change of coach, you must purchase a ticket on board each new coach.
• Please ensure you obtain a physical ticket from the driver which you should carry at all times.
• All our drivers should be able to sell tickets, although if there are ticketing facilities available they may refer you to the ticket office, to purchase your ticket.

In addition, you can call the National Express Contact Centre on 08717 818181 between 10am and 6pm, 7 days a week. Calls cost 13p per minute plus your phone company's access charge.

I booked a ticket but now I do not need to travel from Cardiff to London. How do I cancel or obtain a refund on my ticket?

If you wish to cancel your ticket from Cardiff to London please contact our helpline, open 8am -10pm on +44 3717818181. A refund can only be obtained on Fully Flexible ticket types cancelled 72 hours prior to your scheduled coach departure.

Our ticket types are as follows:

• Fully Flexible fare tickets must be cancelled no less than 72 hours prior to your outward journey to qualify for a refund.
• Standard fare tickets can only be amended; you will only be able to make changes prior to your scheduled travel dates and times and this is subject to an amendment fee.
• Restricted fare tickets are non-amendable and non-refundable.

You can find out whether you chose a refundable fare type ticket in the important information section on your email confirmation.

Refund requests may be submitted by post to: Customer Relations – Refunds, National Express House, Mill Lane, Digbeth, Birmingham, B56DD.

How much does it cost to change the date or time on my ticket from Cardiff to London?

Depending on the ticket type purchased for your trip from Cardiff to London you may amend the time and or date of departure prior to the departure time that is currently booked on your ticket by clicking here.

You may amend the date and time of your Cardiff to London ticket without incurring an amendment fee within 1 hour of making your booking (excess fare may apply), any amendments after this time are subject to an amendment fee of £5 online or in a National Express Travelshop or Agent or £6 via the Customer Contact Centre, plus any excess fare.

Note - There are no fees applicable when amending a Fully Flexible fare.

Amendments cannot be made on cancelled or tickets where the travel time of the section you wish to change has passed.

Amendments to the arrival and/or departure locations are not possible once your ticket has been booked.

What do we mean by Excess Fares?

Many of our tickets are not fixed in price and are subject to change. When amending your ticket an excess fare may also be charged if there is a difference in price from your original ticket.

For example: At the time of booking your journey fare from Cardiff to London was £20, but at the time of making your amendment the journey price is £27.

Your amendment charge is £12 (£5 amendment fee (online) and £7 excess fare).

Restricted fares are discounted fare types and amendments are not possible.

I booked my journey from Cardiff to London but I have not received my e-ticket, what should I do?

Please check your spam or junk email folders before contacting us. Your ticket will be delivered from tickets@nationalexpress.com or sales@nationalexpress.com

You can view and reprint your ticket for Cardiff to London online using the ‘Manage My Booking’ service.

If you do not have access to your ticket number or your email address is not recognised, please call us on +443717 818 181- Lines open 8am-10pm. You can also try contacting us via Live chat or Social media between 8am-8pm.

How do I arrange assistance for my journey to Cardiff to London?

If you are wheelchair user require disability assistance on your journey from Cardiff to London, then please get in touch with our contact centre in your preferred method.

We recommend you let us know what you require at least 36 hours before you intend to travel with us (wherever possible). We will then advise you what assistance we can provide at each stage of your journey from Cardiff to London, dependent upon those locations where we have our own staff and those where we do not. The more information we have about your requirements, the better prepared we will be to meet your needs when you travel with us.

Click here to access our Disabled Travellers Page which also contains our Disabled Code of Practice.

If you are travelling to London in less than 36hrs please call our Customer Service Centre on 03717 818181 or 0044 3717 818181 from overseas. We are open 8am–10pm, 7 days a week.