Refunds are only available with fully flexible tickets and you can process this via My Account. If you do not have an account you can create one using the email address used to book your ticket. You can check your fare type on your booking confirmation or ticket.

If you are having trouble finding a journey please take a look at our Timetable Finder. Here you can find all of the services and routes we offer. You can also refer to our Route Map for more information on our stops and how they connect.

If you have a flexible or standard ticket you can amend your ticket via My Account. If you do not have an account you can create one using the email address used to book your ticket. Alternatively you can call our customer service team on 0371 781 8181, and they can process the amendment for you.

If you have lost or not received your ticket please kindly speak to our customer service team on 0371 781 8181 and they can arrange for it to be resent.

If you are expecting an e-ticket and you have not received your email confirmation, please check your spam or junk email folders before contacting us.

If your enquiry is about Ryanair - It can take up to 2 hours from the date and time you made your booking to recieve your ticket. If you have allowed 2 hours from booking please get in touch via this form so we can help you. Please refer to our Ryanair FAQ for further information regarding this type of booking.

We endeavour to respond within 9 working days. However, during busy periods this may take longer.

If you have already submitted a complaint regarding your journey, please do not submit another complaint as we will come back to you.

If you are getting in touch to exercise any of your data protection rights please email data.protection@nationalexpress.com